Terms and conditions

Terms & Conditions Mambi Tours Inc.

The terms & conditions below apply to the majority of exchange/tour packages sold by Mambi Tours Inc., hereafter also referred to as “we,” “our,” or “us,” and any purchaser of our products. Some custom packages may have different terms & conditions, deadlines and deposit amounts, all of which will be disclosed when travel arrangements are prepared for a prospective guest.Prices include all taxes and fees, but do not include excess baggage fees or other special handling fees, and unless otherwise noted are for travel in economy class. Prices and availability are subject to change, and due to the current nature of commercial activity on the island of Cuba price fluctuations and availability issues are common. Reservations require a $500 deposit, with balance of total due 15 days prior to departure date, or at time of purchase if less than 15 days before date of departure. One hundred percent customer satisfaction is our goal at Mambi Tours!

Passports are required for all persons traveling to Cuba. Passports must be valid for at least 6 months after your return date. You must enter traveler’s names on your reservation exactly as it appears in each traveler’s passport, including titles, initials, and any multiple first, middle or last names. If travel document information is not accurate, air charter companies which are providing commercial flight service between the United States and Cuba may charge penalties to make corrections or even deny boarding. To avoid any of these issues we require a copy of each traveler’s passport photo/biographical page at the time of initial deposit. Non U.S. citizens travelling with us must provide proof of their legalentry to the United States, or legal status, such as a copy of a U.S. nonimmigrant visa issued overseas, or proof of other legal status in the United States.

Cancellations

All monies received will be refunded for any reason, except for airfare that has been paid by us to a charter flight company and must be cancelled less than 8 days before travel is scheduled, unless this cancellation is caused by an act of God. Cancellations must be made in writing and will only incur a cancellation fee if we have already paid for guest’s airfare, and the cancellation occurs less than 9 days before travel is scheduled. Cancellation fee will not exceed the cost of scheduled roundtrip airfare to guest’s travel destination. Our goal is always 100% customer satisfaction.

Flights

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Flights

At this time all commercial air service between the United States and Cuba is organized by U.S. based air charter companies, and are not regular commercial flights. We always make an effort to provide air service through American Airlines, however, when this is not possible, we may use one of the other air charter companies providing service to Cuba. At this moment no commercial U.S. based air carrier that is providing air charter service to Cuba is including these flights in its frequent flyer program.

  • Flight Schedules – Charter airline flights and schedules are subject to change, so guests need to check departure and arrival times on the official airport website, air charter company website, or with us prior to travel.
  • Baggage – One checked bag per person is allowed for travel to Cuba, and must not exceed 44 pounds in weight. Luggage weighing over 44 lbs. will be charged an overweight fee by the charter air company, currently ranging from $1 to $3 per pound over the 44lb. limit. You will be allowed one carry-on bag as well that must fit in the overhead bin or underneath your seat, and is included in the 44lb. limit. Some packages are restricted at the airport; this is an airport security concern and Mambi Tours Inc. will not be held responsible for any issues with TSA or other airport security authority.
  • Disabilities- If you require any kind of special assistance for the journey, then please let us know during the booking process and we can make sure that you have everything you need to have a safe and comfortable journey. While our representatives are unable to assist in providing additional support, we may be able to help find support for you in Cuba.

Travel Agreement

By purchasing from Mambi Tours Inc. you certify that;

  • Are eighteen years of age or over, and have legal authority to enter into a contract.
  • You will only make reservations on behalf of people over which you have legal authority.
  • You will inform any other members who are travelling with you about the Terms & Conditions.
  • You provide us true and accurate information to the best of your ability. We also cannot be held responsible for delays or cancellations due to situations like weather problems or political instability.
  • You accept all terms in our Terms & Conditions.

Mambi Tours Inc. has the right to exchange tour events, workshops and activities with similar products, and also to make other changes to your itinerary. In such cases we will make every effort to improve on whatever activity is being changed and to do it with our guests’ satisfaction and input in mind.

All international travel is subject to specific regulations and we make sure that all agreements are adhered to. We abide by, and follow all guidelines and standards set by different treaties and pacts of international law governing air travel, such as the Montreal Convention for international travel by air, etc. If you have any questions about these treaties, please contact us.

Top tour packages

EXPLORE A DIFFERENT WAY TO TRAVEL

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